Get Quick Answers to Common IT Questions
Find expert solutions to your IT challenges. Can’t find what you’re looking for? Our team is ready to help at 0333 3208041 or info@luciditsolutions.co.uk
Popular Questions
Are free antivirus programs sufficient for business use?
While free antivirus software provides basic protection, it’s inadequate for business security needs. At Lucid IT Solutions, we recommend enterprise-grade security solutions that offer comprehensive protection against modern threats, including ransomware, malware, and sophisticated cyberattacks. Contact us for a security assessment and recommendations tailored to your business.
What are Managed IT Services?
Lucid IT Solutions’ Managed IT Services provide comprehensive technology management for your business. We handle everything from strategic planning to daily operations, including:
Regular system updates and optimization
24/7 system monitoring and maintenance
Proactive security management
Hardware and software procurement
Technical support and help desk
IT strategy and consulting
How does cloud backup work?
Cloud backup automatically secures your business data in enterprise-grade data centers. Unlike traditional backup methods, our cloud solution:
Ensures business continuity
Performs automatic daily backups
Encrypts data during transfer and storage
Enables quick disaster recovery
Provides easy access to archived files
What are your response times?
At Lucid IT Solutions, we prioritize issues based on severity:
Scheduled maintenance: Planned in advance
Critical issues: 1-hour response
High priority: 2-hour response
Standard requests: 4-hour response
How long are your service contracts?
We offer flexible contract options to suit your business needs:
Custom terms for specialized requirements All contracts include comprehensive support with no hidden fees.
Monthly agreements for maximum flexibility
Annual contracts with preferred pricing
What should I do before requesting support?
To help us resolve your issue quickly:
Have your contact information ready
Document any error messages
Take screenshots if possible
Note when the issue started
Try restarting the affected system
How is managed IT services pricing structured?
Our transparent pricing model is based on:
Specific technology needs We provide all-inclusive monthly pricing with no surprise fees.
Number of users and devices
Required service levels
Business hours coverage
Can you work with our internal IT team?
Yes! We offer flexible co-managed IT solutions:
Offer strategic guidance
Supplement your internal capabilities
Provide specialized expertise
Handle after-hours support
Assist with projects
What platforms do you support?
We support all major business technologies:
Custom business applications
Windows computers
Cloud services (Microsoft 365)
Mobile devices (iOS, Android)
Network infrastructure