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Greynet Enterprise Manager™

Centralized Security and Control for IM and P2P Networks

About FaceTime Greynet Enterprise Manager

Greynet Enterprise Manager (GEM) provides total visibility and control over IM and P2P communications channels with integral targeted spyware infection remediation. Working in conjunction with FaceTime’s RTGuardian, the most advanced gateway security solution for greynets, GEM delivers clientless, non-intrusive targeted remediation and inoculation to efficiently clean and prevent spyware infections at the desktop.

The Importance of Real-Time Communications

Real-time communications applications like IM and P2P, particularly in industries such as financial services that rely on instant information, represent the fastest growing communications revolution in the history of business. Enterprise IM (EIM) products, public IM (PIM) services, industry-focused IM communities, Voice over IP (VoIP) networks like Skype, and online conferencing services such as WebEx all provide the ability for employees to communicate with one another as well as with customers, partners, and others outside the corporate network in real time.

All of these applications, along with their less well-intentioned spyware cousins, are part of a category that FaceTime terms ‘greynets.’ Greynets are network-enabled applications that are installed on an end user’s system without the permission or knowledge of the IT department (or frequently the user) and are largely invisible to the existing information security infrastructure.

While businesses are adopting these tools with increased confidence, securely managing this growth is a challenge for IT professionals. While greynet applications are delivering significant business benefits, they are also increasingly becoming vectors for the distribution of spyware and other malware, bringing with it the potential for loss of productivity, confidential information leakage and falling out of compliance with regulatory and corporate policies.

GEM Manages the Greynet Threat

GEM harnesses the power of RTGuardian installations across the network to deliver total visibility, manageability, and control of real-time communications channels across the enterprise. These greynet channels operate largely outside the radar of traditional information security solutions, challenging IT departments to find a way to effectively manage, monitor, and protect their use without adversely impacting the productivity gains they bring. GEM is comprised of two components:

The GEM Management Console provides an aggregated view of all the reports generated by the multiple RTGuardians distributed across the enterprise, delivering total visibility and control of greynet traffic at the client level. Additionally, the Management Console enables the centralized device management of RTGuardian to provide health, status and firmware version reports.
GEM Endpoint Remediation uses information from the aggregated RTGuardian gateway reports to trigger targeted remediation of infected endpoints. This patent-pending clientless technology cleans and inoculates the endpoint to prevent future infections from known spyware. GEM integrates with RTGuardian and other components of FaceTime Enterprise Edition to deliver a true defense-in-depth solution for real-time communication security within a single management and reporting framework.

Benefits of GEM

With GEM, FaceTime delivers an integrated management console that provides total visibility, control, and remediation of threats entering the organization through greynet channels. Centralized reporting and targeted endpoint remediation lower the risk of exposure to the threats, preventing loss of productivity and confidential information leakage. Infected end-points are thoroughly analyzed and detailed information provided (threat level, host name, user name, and more), enabling GEM to direct only the required remediation at only the infected desktops without the need for client software, lowering the cost of deployment and management.

Both GEM and RTGuardian are also integral parts of FaceTime Enterprise Edition, the comprehensive framework for managing security and compliance for real-time communications, which allows organizations to protect their investment and adapt to new protocols and applications by leveraging their existing infrastructure.